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Crain's Chicago Business: Looking to cut hospital readmission rates? Ditch the faxes and Post-it notes

As patient communication increases, Crystal Lake-based Centegra Health System finds readmission rates decrease.

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A primary focus in health care, from hospitals, the government and private insurers, is to improve treatment and efficiency. One key measurement: readmission rates.

Centegra Health System found that when case managers, home health aides, physical therapists and other care providers could easily communicate with each other about a shared patient, good things happened: readmission rates dropped, post-surgery stays in skilled nursing facilities shortened, and more patients successfully transitioned to less expensive post-procedure options like outpatient or community-based services.

The game changer, it says, was a private app from Chicago startup PreparedHealth, which connects various care providers and allows them to share information and status reports about a patient in the same way they might on Facebook or LinkedIn. The HIPPA-compliant network, called enTouch, also electronically stores a patient’s charts, insurance and other vital information, so everyone on the healthcare team has access to it.  The network is open to professional caregivers and family members, although the Centegra program is limited to caregivers.

 “We were struggling to reduce excessive use of medical staff and better match patients with the right level of care when they left the hospital,” says Astrid Larsen, Centegra’s director of care coordination. “We needed a tool to track our patients and their progress from the moment we got involved with them. The phone calls and faxes between various providers and manually writing down notes were not working.”

Click here to read the complete story from Crain's Chicago Business. 

Posted on Aug 10, 2018 9:55:32 AM by Prepared Health in News, in Hospitals, in Home, in Case Management

Prepared Health

Written by Prepared Health

Prepared Health is a Chicago-based digital healthcare company that connects hospitals and health plans to the multiple providers involved in a patient’s care post discharge including post-acute care facilities, home care and social determinants of health partners. The award- winning platform has been recognized for its easy-to-use, innovative user experience and DINA, an AI technology that acts as a virtual care coordinator suggesting evidence-based interventions. Today, Prepared Health is connected to 700 sites across the U.S. with demonstrated outcomes that dramatically decrease avoidable readmission rates, reduce unnecessary ER visits, and boost caregiver productivity. For more information, visit www.preparedhealth.com.